Question 1

Do you support all POS systems in Brisbane and SEQ?

Accepted Answer

Yes. We work with all major POS platforms including Lightspeed, Square, Bopple, Impos, Kounta, Revel, Redcat and more. We provide on-site POS support across Brisbane, the Gold Coast and the Sunshine Coast — we come to your venue, every time.

Question 2

Do you provide remote or phone-only IT support?

Accepted Answer

No. HospoDoc is on-site only. We drive to your hospitality venue every time — that's the entire point of what we do. Problems get properly diagnosed and fixed when someone is physically there with you.

Question 3

Do you offer emergency IT support outside business hours?

Accepted Answer

Yes. Call 1300 467 761. We have emergency out-of-hours support available for hospitality venues across SEQ. A Friday night POS failure with service starting in an hour is exactly what we exist for — don't wait on hold with your POS vendor.

Question 4

Do you sell POS software or earn referral commissions?

Accepted Answer

No. HospoDoc is completely vendor-neutral. We don't sell POS software and we don't earn commissions recommending systems. We support your existing setup and give you honest, independent advice — not a sales pitch.

Question 5

Which areas does HospoDoc service?

Accepted Answer

We service all of South East Queensland — Brisbane (including CBD, Southside, Northside and Bayside), the Gold Coast (Surfers Paradise to Coolangatta) and the Sunshine Coast (Caloundra to Noosa). We are based in Upper Mount Gravatt, QLD.

Question 6

Do you work with non-hospitality businesses?

Accepted Answer

No. HospoDoc works exclusively with hospitality venues — cafés, restaurants, bars and similar businesses. That specialist focus is the whole reason we're better at this than any general IT provider.

Question 7

Do you fix printers and kitchen printers?

Accepted Answer

Yes. We support receipt, kitchen, and label printers, including setup, configuration, troubleshooting, and replacement. If your kitchen dockets stop printing mid-service, that's exactly the kind of problem we drive out to fix on the spot.

Question 8

Do you do networking and Wi-Fi?

Accepted Answer

Yes. We manage routers, switches, Wi-Fi, and local networks, including optimisation and internet failover solutions. Your POS, EFTPOS, and kitchen printers all rely on a solid network — we design and support setups built specifically for hospitality venues.

Question 9

Do you do cabling or electrical work?

Accepted Answer

No. We don't perform electrical or cabling work, but we can coordinate with licensed electricians when required. We handle everything from the data point onwards — router, switch, access point, and device configuration.

Question 10

Do you support CCTV or security systems?

Accepted Answer

No. Security, CCTV, and alarm systems are outside our scope. We focus exclusively on the technology that runs your hospitality service — POS, printers, networking, and EFTPOS.

Something broken?
Call us.

Is your system down right now?

Something broken?Call us.

Something broken?
Call us.