HospoDoc | On-Site POS & IT Support for Hospitality Venues — Brisbane, Gold Coast, SEQ
Venue Wi-Fi and networking support

Networking Support

Routers, switches, Wi-Fi optimisation, and internet failover.

Point-of-sale system support

Point-Of-Sale Support

Troubleshooting and hardware support for all POS platforms.

Tablet and kiosk POS support

Tablets &
Kiosks

Set up and support for tablets, kiosks, and POS terminals

Receipt and kitchen printer support

Printers & Peripherals

Receipt, kitchen, label printers, payment and ordering devices.

On-site technical support

On-Site Tech Support

Hands-on troubleshooting for hospitality technology issues.

HospoDoc is the person who shows up. Not a call centre in another state. Not a remote login. Not another ticket in a queue. We drive to your venue, get hands-on with the problem, and don't leave until it's working. That's it. That's the whole business.

Why HospoDoc

Your POS vendor has a phone queue. We have a van.

POS in a box comes with a hotline. HospoDoc comes with a person — someone who shows up, gets hands-on with the problem, and leaves when your venue is back in business.

Everyone else

"We'll escalate that for you."

Endless hold music, ticket numbers, remote logins that don't fix anything, and a technician who's never set foot in a hospitality venue during a dinner rush.

HospoDoc

Someone's already driving to you.

One call. We come to your venue, diagnose the problem in person, and fix it on the spot. No scripts, no escalations, no "have you tried restarting it."

Everyone else

"Have you tried turning it off and on?"

Generic IT providers don't understand hospitality. They don't know what a covers rush is. They don't know what a broken kitchen printer costs you at 7pm Saturday.

HospoDoc

We know exactly what's at stake.

We work exclusively with hospitality venues across Brisbane and SEQ. We know your systems, your pressure, and what needs to happen to get you back in service — fast.

Our services

On-site support for everything your venue runs on.

We work with all major POS platforms and hardware brands. No software sales, no upsells — just hands-on support at your venue.

POS Support & Repair — Brisbane & SEQ

On-site troubleshooting and hardware support for all POS platforms including Lightspeed, Square, Bopple, Impos and Kounta. We come to you — no call centre, no ticket.

POS emergency support →

Venue Wi-Fi & Network Installation

Routers, switches, guest Wi-Fi, EFTPOS connections and internet failover. We design and install networks built for hospitality environments across Brisbane and the Gold Coast.

Printer & Peripheral Support

Receipt printers, kitchen docket printers, label printers and payment devices. Setup, configuration and on-the-spot fixes when something dies mid-service.

Tablets, Kiosks & Handheld POS

Setup and support for tableside ordering tablets, self-order kiosks, and handheld POS terminals across cafés, restaurants and bars in SEQ.

Emergency On-Site Tech Support

System down and service is in an hour? We are the hospitality IT specialist who actually drives to your venue. Call 1300 467 761 — don't wait on hold.


Emergency support page →

New Venue POS Installation

Got your POS in a box and opening soon? We come to your venue and set everything up properly — hardware, network, printers, EFTPOS and staff walkthrough included.

New venue install page →

Service areas

On-site hospitality IT support across South East Queensland.

Brisbane

POS support, Wi-Fi installation and emergency callouts for hospitality venues across greater Brisbane.

  • CBD & Inner City
  • South Brisbane & West End
  • Fortitude Valley & Newstead
  • Southside — Upper Mount Gravatt, Carindale
  • Northside — Chermside, Nundah, Aspley
  • Bayside — Wynnum, Manly

Gold Coast

On-site hospitality tech support for restaurants, cafés and bars the length of the Gold Coast.

  • Surfers Paradise & Broadbeach
  • Burleigh Heads & Miami
  • Coolangatta & Tweed
  • Robina & Coomera
  • Hope Island & Sanctuary Cove

Sunshine Coast

POS repairs, network setup and venue tech support for hospitality businesses across the Sunshine Coast.

  • Noosa & Noosaville
  • Maroochydore & Mooloolaba
  • Caloundra & Kawana
  • Buderim & Sippy Downs
  • Nambour & Hinterland

Who we are

Not a call centre.
Someone who shows up.

HospoDoc is an on-site hospitality IT specialist servicing cafés, restaurants, bars and venues across Brisbane, the Gold Coast and the Sunshine Coast.

We don't do remote logins. We don't do call centre scripts. We send a real person to your venue, every time. Someone who understands hospitality environments, knows your systems, and gets hands-on until the problem is fixed.

We're completely vendor-neutral — we don't sell POS software and we don't earn commissions recommending systems. You get honest advice and a technician who's actually been in a busy venue before.

  • On-site visits only — we come to you, every time
  • No lock-in contracts or ongoing retainer required
  • Vendor-neutral — we don't sell or resell software
  • Emergency out-of-hours callouts available
  • Hospitality-only — we know the environment and the pressure
  • Based in Upper Mount Gravatt, serving all SEQ

"We work exclusively with hospitality venues across Brisbane and SEQ. We get it."

All
POS platforms supported on-site
SEQ
Brisbane · Gold Coast · Sunshine Coast
0
Call centre scripts. Zero.
1
Number to call — 1300 467 761

FAQ

Straight answers.

Yes. We work with all major POS platforms including Lightspeed, Square, Bopple, Impos, Kounta, Revel, Redcat and more. We provide on-site POS support across Brisbane, the Gold Coast and the Sunshine Coast — we come to your venue, every time.
No. HospoDoc is on-site only. We drive to your hospitality venue every time — that's the entire point of what we do. Problems get properly diagnosed and fixed when someone is physically there with you.
Yes. Call 1300 467 761. We have emergency out-of-hours support available for hospitality venues across SEQ. A Friday night POS failure with service starting in an hour is exactly what we exist for — don't wait on hold with your POS vendor.
No. HospoDoc is completely vendor-neutral. We don't sell POS software and we don't earn commissions recommending systems. We support your existing setup and give you honest, independent advice — not a sales pitch.
We service all of South East Queensland — Brisbane (including CBD, Southside, Northside and Bayside), the Gold Coast (Surfers Paradise to Coolangatta) and the Sunshine Coast (Caloundra to Noosa). We are based in Upper Mount Gravatt, QLD.
No. HospoDoc works exclusively with hospitality venues — cafés, restaurants, bars and similar businesses. That specialist focus is the whole reason we're better at this than any general IT provider.
Yes. We support receipt, kitchen, and label printers, including setup, configuration, troubleshooting, and replacement. If your kitchen dockets stop printing mid-service, that's exactly the kind of problem we drive out to fix on the spot.
Yes. We manage routers, switches, Wi-Fi, and local networks, including optimisation and internet failover solutions. Your POS, EFTPOS, and kitchen printers all rely on a solid network — we design and support setups built specifically for hospitality venues.
No. We don't perform electrical or cabling work, but we can coordinate with licensed electricians when required. We handle everything from the data point onwards — router, switch, access point, and device configuration.
No. Security, CCTV, and alarm systems are outside our scope. We focus exclusively on the technology that runs your hospitality service — POS, printers, networking, and EFTPOS.

Get in touch

Something broken?
Call us.

For emergencies, call — don't fill in a form. For everything else, send a message and we'll get back to you fast. A real person reads every enquiry.

Phone
1300 467 761
Based in
Upper Mount Gravatt QLD 4122 — serving all SEQ
Hours
Mon–Fri 9am–5pm · Emergency callouts available outside hours
Social Media
Last updated:
HospoDoc Contact — General